Counter Service Supervisor

We are looking for someone who prioritizes customer service and ensures every interaction with our guests is exceptional. Our goal is for every client to feel warmly welcomed, like a member of the family, and leave with a smile. We want every experience in our establishment to be memorable and enjoyable. The ideal candidate will be able to calmly and effectively address everyday issues, whether it’s a faulty internet connection or a forgotten order, all while maintaining a positive attitude.

We firmly believe that a good atmosphere among employees is key to creating a pleasant environment that our customers will feel.

Required Experience

• Customer service experience in a restaurant, café, or similar environment
• Resourcefulness, rigor, and dynamism
• Strong work ethic
• Ability to work effectively in a team
• Team management experience and opening/closing shifts is a plus

Step 1

• Greet customers warmly as they enter and say goodbye to them with a smile
• Recognize regular customers and offer personalized service
• Remove empty plates and keep service stations clean
• Have thorough knowledge of the products and specialties
• Ensure the utensil station is well-stocked and organized
• Work in a clean and organized manner
• Complete cleaning and closing tasks

Step 2

• Identify customer needs and suggest appropriate options
• Enthusiastically explain the dishes and specials
• Promote sales of bread, desserts, and drinks based on specials and inventory
• Ensure customers receive their pizzas promptly
• Ensure customer satisfaction and handle special orders
• Oversee online orders and maintain a clean and organized counter
• Quickly clean tables after each use
• Supervise the commis and dishwasher to ensure they are picking up trash and cleaning up after each shift

Step 3

• Train new employees according to company standards
• Participate in hiring new team members
• Show empathy and resolve employee issues by explaining and re-explaining methods when necessary
• Handle complaints effectively and promptly
• Optimize team tasks to maximize efficiency during peak hours
• Maintain a positive and leadership-driven attitude at all times
• Ensure all tasks are completed within a reasonable time frame, with rigor and dynamism
• Complete opening and closing tasks according to standards, including managing cash and alarms
• Have a strong knowledge of wines and share this expertise with the team
• Adjust work hours and manage labor costs by adapting the schedules of commis and dishwashers
• Apply and enforce employee manual rules, addressing issues such as tardiness or dress code violations